Return & Refund Policy

Refund Policy

1. We offer refunds only in the case of defective or damaged items. Refunds will not be provided for changes of mind or choice.

2. To be eligible for a refund, you must notify us within a day of receiving the defective or damaged item.

3. To initiate a refund, please contact our support team with clear photographs of the defective or damaged item, showcasing the issue from all angles (360-degree courier opening video must). This is crucial for us to assess the defect or missing parts accurately.

360-Degree Inspection

1. For any defect or missing parts, a 360-degree courier opening video is required. Please provide comprehensive images or videos that clearly depict the issue from all perspectives.

2. Without an uncut 360-degree courier opening video, we may be unable to process your refund request.